Discover how Tokio Marine HCC’s ArtisanEdge™ platform went from innovative concept to nationwide success—by choosing a billing and payments partner that matched their speed, scale, and customer focus.
As TMHCC prepared to launch ArtisanEdge™, a portal offering instant policy issuance for artisan contractors, they quickly realized a critical missing piece: billing and payments. With IT resources tied up and time-to-market pressures high, building or customizing an in-house solution wasn’t viable.
Instead, they turned to Input 1.
What You’ll Learn from This Case Study:
- Why TMHCC chose to partner instead of build: See how avoiding internal development saved valuable time and capital.
- How Input 1 integrated billing directly into the quoting and binding flow: No disruption, no delays—just a unified user experience.
- The results: Faster implementation, higher ROI, scalable infrastructure, and a fully branded, 24/7 customer experience.
- What mattered most to TMHCC: Agent adoption, seamless customer support, and regulatory compliance—delivered in one solution.
Key Outcomes:
- Rapid time-to-market with minimal internal IT burden
- Cost-effective model where policyholders cover processing fees
- Flexible payment options: pay-in-full, installment billing, and paperless premium finance
- Mobile-friendly, branded experience accessible anytime, anywhere
- Actionable data insights through Input 1’s built-in analytics and reporting
- Enterprise-level security and compliance for a tier-one carrier
Download the full case study to see how TMHCC brought ArtisanEdge™ to life—without sacrificing speed, quality, or customer satisfaction.
